You can reinstall Windows 10 at any time and it will not cost you anything ! The only thing you can do now to ensure that your system is clean is backup your data and clean install Windows and all your applications, honestly it is the only safe thing to do. I am sorry to hear you have been scammed, it is a huge loss. Sumit Available 6 PM - 8 AM PST It is always good to include your PC Specs, make and model in the question Never Call the Phone numbers received in Emails from the Microsoft Community PSA: Tech Support Scams Pop-Ups on the Riseīreaking down a notably sophisticated tech support scam M.O.

Next, follow the instructions here even if the pop up is gone. See the following and decide if you want to tempt fate not knowing what they may have installed on your computer.įrom Quietman, see: I have been hacked.What should I do? You must consider everything on your computer to be compromised-Passwords to Credit cards information.Ī clean install of Windows is the best option and what I would do myself. If you have allowed access to your computer, you have issues. I do not quit for those who are polite and cooperative. _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. I also recommend AnyDesk instead of Teamviewer which works best and doesn't need to be installed.

Run full scans with the most powerful on-demand free scanners Malwarebytes and AdwCleaner:Ĭlean up anything they find, restart PC and then run both scans again until they come up clean. While there order the list by Date to see if anything else was installed by the hacker on that date or thereabouts to uninstall it if you don't recognize and use it. Yes, uninstall it from Settings > Apps > Apps & Features. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

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